Airline Contact

Main Line (Customer Service / Reservations): 1-800-237-6639
Reward Program Customer Service (Dedicated Line): 1-855-412-2650
Group Reservations (Dedicated Line): 1-800-800-9999
Hearing & Speech Impaired (TTY / TDD): 1-800-778-4838 (voice) / 1-888-534-3072 (TTY)
Special Assistance:
email amssrwebcc@aeromexico.com
Central Baggage Services: email amluggage@aeromexico.com
Lost & Found: lost onboard/ lounge, email: contactoequipaje@aeromexico.com
Lounge/Club Information: Salones Premier / SkyTeam lounges
Online Web Support: none

Air Canada

Main Line: 1-888-247-2262
Reward Program Customer Service:
1-800-361-5373
Group Reservations: 1-800-361-7585 or email: meetings.events@aircanada.ca
Hearing & Speech Impaired (TTY / TDD): Dial 711 then 1-833-984-0896 (TTY) / 1-833-984-2045 (video relay)
Special Assistance: 1-800-667-4732 or email: acmedical@aircanada.ca
Central Baggage Services: 1-888-689-2247
Lost & Found: 1-888-689-2247 (for bags); other items: contact form
Lounge / Club Information: none
Online Web Support: 1-844-347-4268

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Air France

Main Line (Customer Service / Reservations): 1-800-237-2747
Reward Program Customer Service (Dedicated Line): 1-800-375-8723
Group Reservations (Dedicated Line): transfer to group sales at Delta: 1-800-532-4777
Hearing & Speech Impaired (TTY / TDD): no dedicated line, dial 711 and contact Saphir: 1-800-210-6508
Special Assistance: 1-800-210-6508
Central Baggage Services: 1-800-873-2247
Lost & Found: lost onboard/ lounge: email mail.objets.trouves@airfrance.fr
Online Web Support: 1-800-992-3932

Alaska Airlines

Main Line (Customer Service / Reservations): 1-800-654-5669
Reward Program Customer Service (Dedicated Line): no dedicated line, dial 1-800-654-5669
Group Reservations (Dedicated Line): 1-800-445-4435
Hearing & Speech Impaired (TTY / TDD): no dedicated line, dial 711
Special Assistance: 1-800-503-0101
Central Baggage Services: 1-877-815-8253
Lost & Found: online form
Lounge / Club Information: 1-800-654-5669

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Allegiant Air

Main Line: 1-702-505-8888
Reward Program Customer Service:
1-702-800-2088
Group Reservations (Dedicated Line): No dedicated number; group.bookings@allegiantair.com
Hearing & Speech Impaired (TTY / TDD): 1-702-430-3283
Special Assistance: mention upon main line contact
Central Baggage Services: 1-866-719-3910
Lost & Found: 1-866-719-3910
Lounge / Club Information: none
Weather Advisories: 1-702-719-8111
Online Web Support: none

American Airlines

Main Line (Customer Service / Reservations): 1-800-433-7300
Reward Program Customer Service (Dedicated Line): 1-800-882-8880
American Airlines Executive Platinum: 1-800-843-6200
Group Reservations (Dedicated Line): 1-800-433-1790
Hearing & Speech Impaired (TTY / TDD): 1-800-543-1586
Special Assistance: mention upon main line contact
Central Baggage Services: 1-800-535-5225
Lost & Found: online form
Lounge / Club Information: 1-800-237-7971
Online Web Support: 1-800-222-2377

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ANA (All Nippon Airways)

Main Line (Customer Service / Reservations): 1-800-235-9262
Reward Program Customer Service (Dedicated Line): No number; email groupdesk@fly-ana.com
Group Reservations (Dedicated Line): none
Hearing & Speech Impaired (TTY / TDD): no dedicated line, dial 711
Special Assistance (Dedicated Line): 1-800-262-2230
Central Baggage Services: contact airport-specific ANA baggage office
Lost & Found: contact airport-specific ANA baggage office
Lounge / Club Information: none
Online Web Support: none

Avianca

Main Line (Customer Service / Reservations): 1-800-284-2622
Reward Program Customer Service (Dedicated Line): none
Group Reservations (Dedicated Line): none
Hearing & Speech Impaired (TTY / TDD): 1-866-998-3357
Special Assistance: Main number or email: servicios.especiales@avianca.com
Central Baggage Services: 1-800-095-8722
Lost & Found: 1-800-095-8722
Lounge / Club Information: none
Online Web Support: none

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British Airways

Main Line: 1-800-247-9297
Reward Program Customer Service:
1-800-452-1201
Group Reservations: 1-844-209-1281
Hearing & Speech Impaired (TTY / TDD):
1-866-393-0961
Special Assistance: same as Main Line
Central Baggage Services: 1-800-828-8144
Lost & Found: contact airport-specific BA baggage office
Lounge / Club Information: none
Online Web Support: 1-800-403-0882

Cathay Pacific

Main Line: 1-800-233-2742
Reward Program Customer Service:
- Asia Miles: 1-866-892-2598
- MP Green, Silver & Gold: 1-855-781-7104
- MP Diamond: 1-855-449-7488
Hearing & Speech Impaired (TTY / TDD):
1-877-609-2233
Special Assistance: 1-800-233-2742
Central Baggage Services: contact airport-specific Cathay Pacific baggage offices
Lost & Found: contact airport-specific Cathay baggage office
Lounge / Club Information: none
Online Web Support: none

Delta Air Lines

Main Line: 1-800-221-1212
Reward Program Customer Service (Dedicated Line): 1-800-323-2323
Group Reservations (Dedicated Line): 1-800-532-4777
Hearing & Speech Impaired (TTY / TDD): 1-800-831-4488
Special Assistance: 1-800-984-8935
Central Baggage Services: 1-800-325-8224
Lost & Found: 1-800-325-8224
Lounge / Club Information: none
Online Web Support: 1-800-455-2720

EL AL

Main Line (Customer Service / Reservations): 1-800-223-6700
Reward Program Customer Service (Dedicated Line): none
Group Reservations (Dedicated Line): none
Hearing & Speech Impaired (TTY / TDD): 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
Special Assistance: mention upon mainline contact
Central Baggage Services: 1-800-223-6700 then prompts 1, 4, 3
Lost & Found: 1-800-223-6700 then prompts 1, 4, 3
Lounge / Club Information: none
Online Web Support: none

Emirates

Main Line (Customer Service / Reservations): 1-800-777-3999
Reward Program Customer Service (Dedicated Line): none
Group Reservations (Dedicated Line): none
Hearing & Speech Impaired (TTY / TDD): 1-888-320-1576
Special Assistance: mention upon mainline contact
Central Baggage Services: contact airport-specific Emirates baggage office
Lost & Found: contact airport-specific lost property office
Lounge / Club Information: none
Online Web Support: none

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Etihad Airways

Main Line: 1-877-690-0767
Hearing & Speech Impaired (TTY / TDD):
1-855-418-3280
Special Assistance: 1-877-690-0767
Central Baggage Services: 1-877-690-0767
Lost & Found: 1-877-690-0767
Lounge / Club Information: none
Online Web Support: none

If you’ve left something at a TSA Security Checkpoint, try the TSA Hotline phone number: 1-866-289-9673.

Frontier Airlines

Main Line (Customer Service / Reservations): 1-602-333-5925
Reward Program Customer Service (Dedicated Line): none
Group Reservations (Dedicated Line): 1-888-601-4296
Hearing & Speech Impaired (TTY / TDD): 1-801-401-9001
Special Assistance: same as Main Line
Central Baggage Services: online form
Lost & Found: online form
Lounge / Club Information: none
Online Web Support: none

Hawaiian Airlines

Main Line: 1-800-367-5320
Reward Program Customer Service:
1-877-426-4537
Group Reservations: 1-800-367-8058
Hearing & Speech Impaired (TTY / TDD):
Dial 711
Special Assistance: 1-800-367-5320
Central Baggage Services: 1-866-389-6654
Lost & Found: 1-866-389-6654
Lounge / Club Information: none
Online Web Support: 1-866-586-9419

Iberia

Main Line (Customer Service / Reservations): 1-800-772-4642
Reward Program Customer Service (Dedicated Line): none
Group Reservations (Dedicated Line): 1-844-209-1281
Hearing & Speech Impaired (TTY / TDD): no dedicated line, dial 711
Special Assistance: same as Main Line
Central Baggage Services: same as Main Line
Lost & Found: online form

ITA Airways

Main Line (Customer Service / Reservations): 1-800-223-5730
Reward Program Customer Service (Dedicated Line): none
Group Reservations (Dedicated Line): 1-800-925-4825
Hearing & Speech Impaired (TTY / TDD): no dedicated line, dial 711
Special Assistance: same as Main Line
Central Baggage Services: 1-800-905-9992
Lost & Found: 1-800-905-9992
Online Web Support: 1-800-223-5730

Japan Airlines

Main Line: 1-800-525-3663
Reward Program Customer Service (Dedicated Line): none
Group Reservations (Dedicated Line): none
Hearing & Speech Impaired (TTY / TDD): no dedicated line, dial 711
Special Assistance: same as Main Line
Central Baggage Services: contact airport-specific JAL baggage office
Lost & Found: contact main line

JetBlue Airways

Main Line (Customer Service / Reservations): 1-800-538-2583
Reward Program Customer Service (Dedicated Line): none
Group Reservations (Dedicated Line): 1-800-538-2583, option 2
Hearing & Speech Impaired (TTY / TDD): 1-800-336-5530
Special Assistance: 1-855-ADA-LINE (232-5463)
Central Baggage Services: 1-866-538-5438
Lost & Found: 1-866-538-5438
Lounge / Club Information: none
Online Web Support: none

KLM

Main Line (Customer Service / Reservations): 1-800-618-0104
Reward Program Customer Service (Dedicated Line): 1-800-375-8723
Group Reservations (Dedicated Line): transfer to group sales at Delta: 1-800-532-4777
Hearing & Speech Impaired (TTY / TDD): no dedicated line, dial 711 and contact Saphir: 1-800-210-6508
Special Assistance: 1-844-797-7723 (KLM Cares)
Central Baggage Services: 1-877-477-5134
Lost & Found: Contact the local KLM staff at that airport
Lounge / Club Information: none
Online Web Support: none

Korean Air

Main Line (Customer Service / Reservations): 1-800-438-5000
Reward Program Customer Service (Dedicated Line): none
Group Reservations (Dedicated Line): none
Hearing & Speech Impaired (TTY / TDD): 1-888-898-5525
Special Assistance: mention upon main line contact
Central Baggage Services: contact the airport-specific Korean Air baggage office
Lost & Found: online inquiry
Lounge / Club Information: none
Online Web Support: none

Lufthansa

Main Line (Customer Service / Reservations): 1-800-645-3880
Reward Program Customer Service (Dedicated Line): 1-800-102-5838
Group Reservations (Dedicated Line): none
Hearing & Speech Impaired (TTY / TDD): 1-866-846-4283
Special Assistance: 1-516-296-9580
Central Baggage Services: online form
Lost & Found: online form
Lounge / Club Information: none
Online Web Support: none

Singapore Airlines

Main Line: 1-800-742-3333
Reward Program Customer Service
1-312-843-5333
Hearing & Speech Impaired (TTY / TDD):
dial 711
Special Assistance: online form
Central Baggage Services: 1-800-742-3333
Lost & Found: online inquiry

Southwest Airlines

Main Line: 1-800-435-9792
Reward Program Customer Service (Dedicated Line): 1-800-445-5764
Group Reservations: 1-800-433-5368
Hearing & Speech Impaired (TTY / TDD):
1-800-535-1305
Special Assistance: 1-800-435-9792
Central Baggage Services: 1-888-202-1024
Lounge / Club Information: none
Online Web Support: none

Spirit Airlines

Main Line: 1-855-728-3555
Reward Program Customer Service (Dedicated Line): none
Group Reservations (Dedicated Line): online form
Hearing & Speech Impaired (TTY / TDD): no dedicated line, dial 711
Special Assistance: mention upon initial contact.
Central Baggage Services: online form
Lost & Found: contact airport-specific Spirit baggage office
Lounge / Club Information: none
Online Web Support: none

United Airlines

Main Line (Customer Service / Reservations): 1-800-864-8331
Reward Program Customer Service (Dedicated Line): 1-800-421-4655
Group Reservations (Dedicated Line): 1-800-426-1122
Hearing & Speech Impaired (TTY / TDD): 1-800-323-0170
Special Assistance: 1-800-228-2744
Central Baggage Services: 1-800-335-2247
Lost & Found: online form
Lounge / Club Information: email unitedclub@united.com or call 1-866-822-5827
Online Web Support: email eservice@united.com or online form

Virgin Atlantic Airways

Main Line (Customer Service / Reservations): 1-800-862-8621
Reward Program Customer Service (Dedicated Line): 1-800-365-9500
Group Reservations (Dedicated Line): none
Hearing & Speech Impaired (TTY / TDD): no dedicated line, dial 711
Special Assistance: 1-888-747-7474
Central Baggage Services: 1-800-880-6253
Lost & Found: 1-800-880-6253
Lounge / Club Information: none
Online Web Support: none

General Tips for Travelers with Disabilities

The Department of Transportation (DOT) has a toll-free hotline for travelers with disabilities: 1-800-778-4838/1-800-455-9880 (TTY/TDD).

Available 9 a.m. to 5 p.m. (EST), Monday through Friday, the hotline aims to:

Provide general information to consumers about the rights of air travelers with disabilities
Respond to requests for printed consumer information
Provide real-time assistance for air travelers with time-sensitive disability-related issues

General Baggage Tips

For issues with delayed/lost baggage, it is imperative to speak with a baggage claim assistant before leaving your arrival airport. This will ensure a PIR is made (Property Irregularity Report). Without this report, most airlines cannot begin looking for your bag, nor can they be held responsible for the bags in question.

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